Privacy Policy for Cranbourne Dental Care
Effective Date: March 2025
Cranbourne Dental Care is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We take your privacy seriously and aim to be transparent about how we collect, use, store, and share your information.
Who We Are
Cranbourne Dental Care is a dental practice based in Cranbourne, Victoria, dedicated to providing affordable, high-quality dental and cosmetic care to our community since 2011.
What Personal Information We Collect
We may collect the following types of personal and sensitive information:
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Your full name
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Date of birth
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Contact details (email address, phone number)
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Medicare number
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Private health insurance details
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Medical history and health information relevant to your dental care
How We Collect Your Information
We collect information through the following methods:
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In person at our practice
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Over the phone
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Through our third-party booking system: Centaur Software, which is a dental practice management system
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From referral forms or when coordinating care with other health providers
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Through your use of our website (e.g. if you email us or consent to cookies)
Why We Collect Your Information
We collect your personal information to:
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Provide you with safe and effective dental care
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Manage your appointments and records
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Communicate with you about your care
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Process claims through Medicare or private health insurance
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Meet our legal and regulatory obligations
How We Store and Protect Your Data
Your information is stored both electronically and in paper records at our practice. We use secure systems to protect it, including:
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Encrypted dental practice management software (Centaur Software)
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Locked physical filing cabinets
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Access controls and staff confidentiality agreements
We retain your records for a minimum of 7 years from last date of treatment, or as required by law.
Who We Share Your Data With
We may share your personal information with:
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Medicare
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Private health insurance providers
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Other dental or medical specialists involved in your care
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Government health agencies, if legally required
We only share your information where necessary and with your consent (unless required by law).
Website and Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our site. We do not collect any sensitive medical information through the website.
We may also collect basic analytics through Google Analytics (such as visit duration or pages viewed), but no personally identifiable information unless you voluntarily submit it via email or a form.
Your Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections to your information if it is inaccurate
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Withdraw your consent (where applicable)
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Make a complaint about how we handle your data
To do any of the above, please contact us using the details below.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or personal data, please contact:
Cranbourne Dental Care
Email: cranbournedental@gmail.com
Phone: (03) 5923 0099
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.